Hey, welcome to our Berlin based Team as

(Senior) UX Researcher (f/m/d)

Together with you we want to make people's lives easier by creating meaningful and intuitive banking solutions. We create user centric designs, compelling experiences, and intuitive products. We follow the principles of design thinking, identify the problem before we look for a solution, and give each project the time it needs for extensive research. 

As (Senior) UX Researcher (f/m/d) you are part of our team of creatives, where we exchange ideas on an interdisciplinary level, complement our skills and share experiences. In this way, everyone contributes to an atmosphere in which we have fun, challenge ourselves, and come up with new ideas and visions.

What you can do for us

  • Join us in shaping Commerzbank’s digital financial services and support us in making the mobile banking app with more than 1 million users even more innovative and user centric.
  • Accompany teams in data-driven decision-making processes and propose appropriate research methods as needed.
  • You are responsible for the preparation, implementation, and evaluation of various user tests and surveys.
  • You work together with our interdisciplinary teams to transform your research results into product and design strategies.
  • In short: as a (Senior) UX Researcher (f/m/d) at Neugelb you run qualitative and quantitative research to support our value streams with important insights. Together with our research team and our partners at Commerzbank, you coordinate and conduct research for the development of new topics, ideas, and workshops.

What you should bring to the table

  • You have 3+ years of experience in mixed-methods user research.
  • You have an excellent understanding of the strengths and weaknesses of different UX research methods and can advise product teams on which method is appropriate for different points in the product development process.
  • You enjoy creating research designs, gathering insights, and guiding teams in defining metrics.
  • You are able to persuasively advocate for user needs and user perspectives in multidisciplinary teams, as well as educate stakeholders on the benefits and limitations of UX research.
  • You communicate with empathy and kindness and get excited about working in a collaborative environment that provides space for personal responsibility and creativity.
  • You speak German at the level of a native speaker (because we conduct all our user tests in German, this is imperative for the role), and you also have a very good command of English.
  • Nice to have, but not a must: A degree in HCI, Psychology, Market Research, or a related field, Experience mentoring Junior UX Researchers with feedback to support their development, Knowledge of descriptive and inferential statistics, Professional experience in the financial services sector.

What You Will Get On Top

Projects at eye level with our clients

As part of our team you will live the digital transformation of the banking industry and play a key role in the implementation of real projects.

Your personal development

Your professional development and personal development is important to us. Therefore we offer you your own budget for further education. We also have our own library that grows through the wishes of you and your colleagues. Which book has inspired you and your work the most? Let us know!

Neugelb office perks

Free weekly Lunch with the whole team, regular office events inspired by you and your colleagues, larger off-site events several times a year and a great office with flair and a large kitchen.

Flexible working hours and working from home

Flexible working hours, working from home or the option of a sabbatical: Together with you, we will find a model that works for you in your everyday life.

Neugelb Starter Kit

Your own Neugelb Starter Kit includes an Apple MacBook Pro for an optimal connection to the team as well as access to all of the latest technologies needed to make you a success in your daily work, plus the time and space to learn and discover.

Professional exchange within the team

In our Design Share Sessions, DEV Exchange or PM Workshops, the team at both locations is looking forward to exchanging ideas with you on exciting new topics to take our work to the next level.

Co-designing a company

Being a young company, we give you the opportunity to contribute your own ideas and to participate in the development of your own fin-tech product.

Commerzbank Brand Repository

Our Living Style Guide makes it easier for you to create prototypes, as you have direct access to the components created by our designers.

You like the Neugelb mindset and want to be part of our team?

Then we should get to know each other soon. We are interested in your professional focus and are curious about the projects you have worked on so far. Send us your CV, write us a few short words about yourself and your career and give us the opportunity to have a look at your work with your portfolio. Also we appreciate you sending a separate case study in which you explain one of your projects from start to finish and your role in detail.

Drop your CV or portfolio or search

Other documents

You can find our data protection information on the processing of applicant data HERE.

Team & Career

Not sure yet?

(Senior) UX Researcher (f/m/d) is not the perfect fit for you? Take a look at our job overview and discover more.

I am Neugelb

Results matter

Isabel, UX Design


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